Credit Mutuel Real Estate Lease is a French company specializing in real estate leasing, offering customized rental financing solutions to support companies in their professional real estate projects.
A 100% subsidiary of Crédit Mutuel Alliance Fédérale, it acts as a leasing provider, buying real estate (existing or under construction) and renting it to its clients with the option of purchase at a future date.
The context of our mission
In 2023-2024, Crédit Mutuel Real Estate Lease experienced significant organizational and management changes, accompanied by a presence in 8 locations in France.
In this context of transformation and geographic dispersion, the subsidiary wanted to strengthen the collective, improve communication, and facilitate the team’s commitment to the change.
Our training program thus aimed to consolidate cohesion, integrate new employees, and increase collective efficiency in the management of cross-functional projects.
The objectives of the training day
Crédit Mutuel Real Estate Lease has turned to talenco to co-develop and deploy a An impactful training day to achieve the following objectives:
- Getting to know each other better and identifying each other modes of operation.
- Integrating the fundamentals of a effective communication and develop their assertiveness.
- Developing one's active listening.
- Knowing how to hear the difficult messages and being in a The logic of continuous improvement.
- Appropriate & experiment the principles of cooperation in the service of’collective effectiveness.
A customized solution for team cohesion
talenco co-built and deployed a training program aimed at developing the teams' ability to work better together, In a context of organizational transformation and multiple geographical locations.
The device was structured around 3 sequences :
- Upstream, one assertiveness test (Gordon Test) conducted by each participant, in order to become aware of their relational patterns of functioning.
- A day of in-person training, In groups of about ten participants, with 70% of practical applications and 30% of methodological contributions.
- A Return of Experience (REX) 2 hours at a distance, one month after the training, to anchor the acquired knowledge, share practices and adjust the action plans.
After the training, tool sheets « Plug and play »They have also been made available to facilitate operational transfer in the daily professional environment.
In total, 68 people were trained:
- 5 members of the COPIL
- 9 managers
- 54 employees
The most educational parts of the training
An experiential pedagogy strongly rooted in reality
Situations drawn from the daily lives of the teams, collective games, co-development workshops and collective intelligence.
Concrete tools around relational skills
Feedback DESC, active listening, non-violent communication (CNV), Toltec agreements, cooperation methods (SVP, 4C of trust), individual and collective action plan…
Pedagogical support over time
The REX post-training fosters reflection, the mutualization of practices, and peer learning, strengthening the anchoring of skills and the collective dynamic.
The results of our initiative
Very positive results from the initial evaluation
100 % participants who answered the satisfaction questionnaire were «satisfied» or «very satisfied» the content, the pedagogy, the consultant’s expertise, and the quality of the animation.
Some statements from participants
- « I really enjoyed the playful side that perfectly reveals the ability to listen, share, and organize in a group. » (Karine)
- « Thank you for this very enriching training. The discussions were very comprehensive and the group was very dynamic! » (Myriam)
- « A big thank you to the trainer for her involvement in this training! Thank you for her willingness to help us all evolve, especially by making us aware of certain things in a gentle way. » (Charlène)
- « Training to be widely deployed! » (Stéphane)
This training enabled strengthen team cohesion, develop an emerging culture of feedback, and evolve attitudes towards more co-responsibility and cooperation in the service of cross-cutting projects.
The feedback from our consultant
« We had planned the day with an entrance through the game and the participants weren’t expecting it at all. Some of them had a bit of apprehension, but in the end it was beautiful to see them get moving together!
The passionate and deep debriefings allowed us to untangle the language and take a step back from our habits. Everyone left with a greater understanding of their communication shortcomings, the keys to acting, and a renewed drive to take back control of their daily way of being.«
Pénélope Baudoin-Arkilovitch, Consultant at talenco
