Background: giving managers benchmarks in an uncertain environment
In 2021, during the health crisis, the team responsible for training and skills development wanted to to support the managers of all LVMH Houses on the topic of decision-making in an uncertain context.
The desired device was a Short format, distance learning so that we can target managers from all the Houses, regardless of their place of work.
Objectives: to accompany the rise in the use of generative AI in professions
LVMH House has turned to talenco to offer training modules on this topic. « Taking decisions in an uncertain context », with the objectives of:
- identify finely what makes decision-making particularly difficult in uncertainty,
- know well define its strategic and operational playing field to better decide,
- discover techniques to better manage uncertainty in everyday life.
Device: 2 learning capsules to move from uncertainty to managerial action
The talenco experts designed 2 capsules of learning (micro-learning) 1h30 long, taught remotely in French. The accompaniment took place from 2021 to 2024 over 18 sessions, for intercultural groups of 15 to 20 managers from many of the LVMH group’s houses located in France as well as in Switzerland like Bvlgari and Tag Heuer.
Capsule 1 - Understanding uncertainty and developing new reflexes
This first capsule allows managers to better understand the decision-making mechanisms in complex and unpredictable environments. The participants discovered, among other things:
- the differences between risk and uncertainty,
- the cognitive biases who influence the decisions,
- The importance of doubt and the opening of the possibilities,
- the role of right to make mistakes and the return of experience in learning organizations.
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đź’ˇ The capsule relies on several interactive workshops, including an introduction to model Cynefin.
Capsule 2 - Managing activity and deciding collectively in an uncertain context
This second capsule focuses on the levers of control and action in changing environments. Managers have worked on, among other things:
- the importance of the cap and the sense of it in decision-making,
- the methods for adjusting the action plans continuously,
- collective decision-making,
- the definition of clear objectives in an unstable context.
đź’ˇ The participants also go home with a Action plan Personnel and discover concrete tools such as OKR to maintain the commitment and alignment of the teams.
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One experiential pedagogy to anchor distance learning
Our customized solution was based on several interactive workshops allowing managers to put into practice immediately the concepts discussed.
Workshop: Discovering the Cynefin model
👉 A workshop to learn how to distinguishing the different types of situations (simple, complicated, complex, chaotic) and adapt its decision-making posture according to the level of uncertainty.
Practical workshop: «The mistake that taught you the most»
👉 A time for sharing experiences that can enhance the right to make mistakes and establish a foundation for further development. culture of experience sharing and of collective learning.
Practical workshop: defining the OKRs for his team
👉 A concrete implementation of Objectives & Key Results in order to help managers set a clear cap while retaining some of the’agility in execution.
Our impact More than 100 managers accompanied in the LVMH Houses
A note from satisfaction on average of 4,5/5 at the September to November 2024 sessions
A few Reviews of the participant.s
An activity that allows one to become more confident in understanding the issues / dealing with them and taking the necessary perspective (positive / negative aspects) that one must be able to draw from each situation. Good time for exchange of ideas. Thank youÂ
Florian
Good rhythm and alternative lyrics/survey for a distance training session; it gives us some interesting openings that we want to explore further.Â
Aurélie
Training with a short format that is very suitable for integrating into our daily lives. Interesting concepts covered, I remember the Cynefin matrix infographic and tips on Rex.
Elodie
About LVMH
The LVMH Group, a world leader in luxury products, brings together More than 75 Houses with iconic brands (Louis Vuitton, Moët & Chandon, Parfums Christian Dior, TAG Heuer, Sephora…) in 6 major sectors.
Rooted in the French heritage, the Group’s Maisons value know-how, creativity, innovation and the transmission of the luxury trades.
To develop skills, the Maisons rely on LVMH House, The group’s entity dedicated to professional training and talent management.
