Customer cases

Case study: Transforming the roles of managers through a new management framework

Abeille Insurance

Abeille Insurance

Insurance

Summary

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Abeille Insurance (formerly Aviva France) is a French insurance company that, since September 2021, belongs to the mutual insurance group Aéma, alongside Macif and Aésio Mutuelle.

With 4,300 employees, 1,000 insurance agents, and 170 years of experience, Abeille Assurances offers a wide range of insurance, protection, savings, and retirement products and services to more than 3 million customers.

The context

On the occasion of significant changes in 2021 (new brand, new shareholder…), the General Management of Abeille Assurances turned to talenco to deploy the necessary resources to implement the associated strategic plan.

The success of the transition from vision to execution mainly depended on: the ability of managers to evolve the company’s working methods, Through the transformation of their roles in the service of project effectiveness, team well-being, and the achievement of the strategic plan.

Jean-François Ode, Human Resources Director at Abeille Assurances:

« We have been living for several years in a world of uncertainty. So we all need to be very agile in order to react very quickly. We need to give decision-making power to those closest to those who know, and therefore autonomy is necessary for us. »

The objectives

The tailor-made solution implemented by talenco met several objectives:

  • Defining a new management framework involving a transformation and clarification of roles,
  • Training the entire management community (450 managers) in the adoption of their new roles,
  • Measuring appropriation of these new managerial roles,
  • Offer «tailor-made» training modules» to deepen certain management practices,
  • Accompanying the members of the Comex to become «relays» of these roles.

Our system

talenco, in collaboration with the Human Resources Department of Abeille Assurances, designed and implemented a customized support program that combines in-person and remote elements (« blended learning« ) :

3 co-construction workshops a new management framework

A 60-minute webinar to raise awareness among the 450 managers about their roles in the transformation and the support mechanism

4 virtual classes of 0.5 days each on the appropriation of the 4 managerial roles (i.e. a distance training module for each role)

1 experiential day in a large group (that is 80 people per day) of implementing these roles in a collaborative approach

The results

✔️ 450 managers they benefited from our program in just 6 months, With a satisfaction rate of 4.6/5

✔️ The engagement rate employees have progressed (internal survey) thanks to adherence to the strategy

✔️ 6 additional modules Common training modules have been created to boost skills


« Let’s calm our managers as they face the transformation they must accompany, and the management framework – and the training that can be provided with talenco – greatly help with all of this! »

Jean-François Ode, DRH Abeille Assurances

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