The organization of banks is not, in principle, always adapted to operating in an agile mode. Divided into departments, then products, then services, the very hierarchical organizations of banks lead to long decision cycles, particularly for strategic projects such as digital transformation. Is the implementation of an agile culture, however, impossible in banking?
No transformation without agility!
Despite their rigidity, banks have no choice. They must adapt their organization to bring agility into their projects: this is a matter of survival to succeed in their transformation. In banking networks, the needs are all the more important:The function of the seats must listen more to the terrain and put themselves at its service in order to truly innovate. and bring new ideas.
Thus, it is a network organization that must come to supplant the traditional pyramid organization of banks. The establishment of this network organization allows the emergence of agile leaders, responsible for introducing new working methods and establishing links between the various departments and the hierarchy. Some banks have already adopted this strategy and have already trained digital animators to convey their new strategy to all networks and agile referents in order to drive new ways of working.
What is the role of agile referents in banking?
They are responsible for establishing a new agile culture within the bank. Volunteers or appointed by the company, they are true leaders who mentor and support the creation and innovation teams. They are tasked with transmitting this culture to the network but, above all, convincing them and getting them to embrace their new role.
- They facilitate the abundance and profusion of ideas, Out of the ordinary, focused on customer experience and added value
- They encourage collective intelligence in mutual respect, on various issues
- They animate co-intelligence workshops, both in the posture and through a state of mind
- They know the tools and methods necessary for the agile facilitator role
- They promote collaboration within a diverse group of professionals with a common goal: to imagine and develop new projects, products, and processes with added value, focused on the customer.
- They ensure that the functions of the headquarters are carried out at the service of the network.
Agile referents therefore play a key role in the transformation of the bank, and their mission constitutes a new, fully-fledged position. Their challenges: contributing to developing new added value for the customer. It is therefore imperative to train agile referents in the techniques, methods, and practices of agility, as well as in Your own vision of agility!