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E-merchandising: turning your visitors into customers

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Florent Drapier (talenco)

Florent Drapier

Marketing Manager

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ZOOMING IN ON A KEY MARKETING/WEB MISSION

E-merchandising allows you to improve your online sales efficiency by 20%. To convert your visitors into customers, it is essential to integrate the consumer behaviors, the technical environment of a shopping site, and master the e-merchandising techniques.

1. Integrate the new consumer behaviors

E-commerce is today the main development lever for many companies. In order to implement the right conversion paths, it is essential to know the behaviors of visitors on your website, that is, the «user experience» (UX).
Furthermore, in the case of an e-commerce site, it is important to understand what the consumer did to get to your site and to think about the entire journey, beyond even your site.

2. Master the keys to an effective e-commerce site

Optimizing your website also involves understanding some basic technical concepts: the different types of programming, interactions with databases, open-source technologies…
You also need to identify the right navigation strategies, optimize conversion tunnels, design effective «call to action» messages, secure data and online payment.

3. Dynamize your site and your business efficiency

An e-commerce site also requires effective SEO and product selection. The «promotional features» can be adapted to the user’s search terms. Defining good metrics will allow you to improve the user experience in real time and continuously, the efficiency of your site, and even get your prospects to return to your site.

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