Customer cases

Case study: supporting HR teams on the challenges and deployment of generative AI (AI Day)

Safran University

Safran University

Industry (aerospace)

Summary

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Safran is an international high-tech group operating in the fields of aeronautics (propulsion, equipment and interiors), space and defense.

Based on all continents, the Group employs 92,000 employees for a turnover of 23.2 billion euros in 2023, and holds, alone or in partnership, leading positions worldwide or in Europe in its markets.

 

The context of our mission at Safran

Safran University is deploying a a great program of acculturation for all the entities of the group around the topic of generative artificial intelligence (GenAi). Many ways of’acculturation of awareness raising or of training are available to the group’s managers and employees in various formats: webinars, virtual classes, e-learning, face-to-face training, workshops on using AI tools, etc.

talenco was asked to host the event a day of collaboration in June 2024 for Accompanying HR teams on the issues related to generative AI, so that they can in turn support the various Business Units of their respective entities in their adoption of IA deployment issues and methods.

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Safran University

The objectives of the «AI Day with HR» day»

The program of this collaborative day «Ai DAY with HR» includes:

  • Understanding the new wave of transformation organizations related to IA;
  • Learning to reorienting the use of IA around customer needs 
  • Anticipating the impact deploying iA across teams and supporting the change
  • Thinking about the evolution of skills «GenAI Centric» of these professions
  • Taking on a management role’Engage all employees in the adoption of IA

Our HR support system

A series of different times and workshops on acculturation and implementation throughout this collaborative day:

Interactive talk: sharing the same vision of the impact of AI at SAFRAN

  • Resituer les iImpacts of iA/iAGen on business issues, working methods and management
  • Putting it into perspective The impacts of AI with previous waves of digitalization
  • Harmonizing appropriation from the subject by each one.

UX Pursuit Workshop (c): Moving from pain points to generative AI solutions

  • Discovering a client-centric method (internal/external) to make the right choices
  • Identify the right reflexes to use to bring about innovative solutions, via a “standard” case (Onboarding from a collaborator) to then apply it to any other more specific case in the professions;
  • Putting oneself in the shoes of the professions in order to imagine and Select use cases and iA solutions Idoines

RADAR © + MEDIA © workshop: making the right choices regarding artificial intelligence

  • Appropriating an analysis framework that facilitates the selection of priority iA/iAGen projects created during the UX Pursuit workshop > depending on the opportunities (productivity gains, and others), on the viability, feasibility, and levers available at the HR/Management level.
  • Knowing how to ask for help (and helping the professions to do so) ask the right questions) using the MEDIA matrix ©
  • Taking the place of the professional manager who must be able to explain their choices and their impacts internally

‘World Café’ workshop: moving from «wanting« to »having power’

  • Identifying the Brakes on the acceptance on the part of the teams
  • Classify/comment/challenge the identified brakes according to the 6 risks of social acceptance (source INRIA – Yann Ferguson)
  • Going further: start imagining things tracks of answers to provide to managers and teams

Workshop ‘Remember the future’:  moving from «power» to «piloting»

  • Projecting into a desirable future to observe what worked
  • Identifying key postures, behaviors, and actions of managers to facilitate the adoption of change related to generative AI
  • Consolidate a «guide» / reference point throughout the training sessions

The most educational ones from the AI Day by talenco

UX pursuit

talenco A tabletop game based on the principles of UX design, played in subgroups, designed to help people become aware of the design and deployment of new customer-oriented solutions.

RADAR © method

An exclusive method developed by talenco to identify the pain points, map the paths to generative AI solutions and select the most suitable ones:

  • RAnationalization: optimizing the existing by transferring it to the machine
  • DInspiration: relying on AI to find new solutions
  • ASpiration: relying on the human being to create new value
  • RImplementation: Liberating humans from alienating tasks through AI

I.MEDIA ©

«Prioritizing AI while taking into account human concerns», a matrix created by talenco the Challenge to prioritize AI-G initiatives while taking into account human concerns:

  • IIdentifying the automated actions by the Generative LAs
  • Mcollecting the profits to go and get them (KR)
  • Eevaluate the risks (non-action, ethical…)
  • Ddecomposing the added value generated
  • IIdentifying the evolving needs for skills
  • AMaintain the action plan and the transfer of competencies

The results of our tailor-made training

Very satisfying. 4.8/5

«Top! Super training, interactive, dynamic and well paced» (Aude)

« Thank you for this perspective on our role in the emergence of AI » (Charlotte)

«Embarked to accompany the arrival of IAG» (Nathalie)

To be continued...

+ This pilot session is now part of the acculturation program at Safran University and is offered to the various entities of the group. + Other AI-related missions are underway with other departments (conferences, etc.).

To go further on

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