{"id":23651,"date":"2023-08-22T16:00:52","date_gmt":"2023-08-22T15:00:52","guid":{"rendered":"https:\/\/www.talenco.com\/feed?post_id=23651"},"modified":"2026-10-26T17:27:34","modified_gmt":"2026-10-26T16:27:34","slug":"manager-management-experience-collaborator-management-barometer","status":"publish","type":"post","link":"https:\/\/www.talenco.com\/en\/publications\/articles-interviews\/manager-gestion-experience-collaborateur-management-barometre\/","title":{"rendered":"The manager at the heart of employee experience management (barometer 2023)"},"content":{"rendered":"

In a context of a tight job market, human capital is becoming rare, valuable, and strategic! For HR departments, development, employee retention, and employee well-being are major issues to meet their need for security and prospects, their aspiration for a balanced life, and their search for meaning.<\/strong><\/p>\n\n\n\n

According to the National barometer 2023 on the employee experience<\/a>, Published by Parlons RH and UKG, these organizations have well come to realize the need to pay as much attention to the experience of their employees as they do to that of their customers (we speak of \u00absymmetry of attention\u00ae*\u00bb).<\/p>\n\n\n\n

But, The employee experience, in all its aspects, is intimately linked to the daily relationship with the local manager.<\/strong> and the impact of management choices on the working environment. The 2023 edition of the barometer confirms that Managers are an essential component of the employee experience<\/strong> in the company.<\/p>\n\n\n\n

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<\/a>The Symmetry of Attention\u00ae is the key principle of a well-thought-out employee experience<\/h2>\n\n\n\n

According to the principle of the Symbiosis of Attention\u00ae*, the quality of the relationship between a company and its customers is symmetrical to the quality of the organization\u2019s relationship with its employees. In other words, Employees are just as valuable as customers <\/b>and deserve the same level of quality of listening and service.<\/p>\n\n\n\n

As Richard Branson, founder of the Virgin Group, pointed out: \u201csIf you take care of your employees, they will take care of your company<\/i>\u201d\u2026 and therefore of your customers!\u201d<\/p>\n\n\n\n

In the logic of the Symbiosis of Attentions\u00ae, it is appropriate to draw a parallel with the evolution of the expectations of the employees. Like customers, they have new needs, uses and behaviors<\/strong> which can be grouped under the acronym BIOPRAU<\/a> (Bavard, Impatient, Omni, Shareholder, Responsible, Autonomous and Unique).<\/p>\n\n\n\n

Today, many studies show the relevance of the Symbiosis of Attentions\u00ae in establishing links between performance, motivation and the well-being of employees<\/b> :<\/p>\n\n\n\n

\u2795 of productivity<\/b> According to one study conducted by the University of Warwick<\/a> (United Kingdom), happy employees are on average 12 % more productive (13 % according to the University of Oxford).<\/p>\n\n\n\n

\u2795 of loyalty<\/strong> A satisfied and happy employee is naturally less likely to leave the company.<\/p>\n\n\n\n

\u2795 of commitment<\/b> Teams that feel a strong sense of belonging are more motivated in their work.<\/p>\n\n\n\n

\u2795 of presence<\/strong> According to a study\u00a0Harvard\/MIT<\/a>, Employees who are happy are 2 times less sick and 6 times less absent.<\/p>\n\n\n\n

\u2795 of creativity<\/b> According to the same study, people who feel good in their company are 55% % more creative.<\/p>\n\n\n\n

With the Symetrie des Attentions\u00ae approach, investing in a good employee experience seems therefore to be the ideal formula for satisfying the end customer\u2026\u00a0 In other words, \u201ca happy employee \u2013 a happy customer\u201d!<\/strong><\/p>\n\n\n\n

French companies seem to have well taken note of these issues, according to the results of the survey. National barometer 2023 on the employee experience <\/b>Let's talk about HR\/UKG.<\/a><\/p>\n\n\n\n

The employee experience policy, a HR practice on the rise<\/h2>\n\n\n\n
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\u00a9 2023 Parlons RH \/ UKG<\/em><\/p>\n\n\n

According to the barometer, 66 % of the companies have implemented a collaborative experience approach (vs 25 % in 2019)<\/strong>. The momentum already well underway during the health crisis has further increased and accelerated after the pandemic.<\/p>\n\n\n

The study shows that The practice of a policy related to the employee experience is strongly linked to the size of the company<\/strong>. We go from 59 % \u00abpractitioners\u00bb (organizations that have established a collaborative employee experience policy) in SMEs (10 to 249 employees) to 74 % for groups with more than 5,000 employees.<\/p>\n\n\n

Almost all sectors have exceeded the 50 mark % in implementing an internal employee UX policy. Only industry and construction still have room for improvement\u2026<\/p>\n\n<\/div><\/div>\n\n\n\n

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\u00ab66 % of the companies have implemented a collaborative employee experience approach (compared to 25 % in 2019).\u00bb<\/a><\/p>\n<\/blockquote>\n\n\n\n

Improving the employee experience is a strategic issue for talent management<\/h2>\n\n\n\n

The current talent shortage situation in companies reinforces the enthusiasm of HR departments to implement a collaborative employee experience policy. to attract, engage and retain these talents<\/b>.<\/p>\n\n\n\n

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\u00a9 2023 Parlons RH \/ UKG<\/em><\/p>\n\n\n

The respondents of the 2023 barometer seem to have well integrated the The strategic and even economic dimension of the employee experience<\/b>.<\/p>\n\n\n

Indeed, this is what can be translated in the evolution of the objectives related to the employee experience:<\/p>\n\n\n