{"id":23426,"date":"2023-07-10T13:30:48","date_gmt":"2023-07-10T12:30:48","guid":{"rendered":"https:\/\/www.talenco.com\/feed?post_id=23426"},"modified":"2026-10-26T17:27:32","modified_gmt":"2026-10-26T16:27:32","slug":"intergenerational-management-managerial-communication-managerial-generations","status":"publish","type":"post","link":"https:\/\/www.talenco.com\/en\/publications\/articles-interviews\/management-intergenerationnel-communication-manageriale-manager-generations\/","title":{"rendered":"Intergenerational management: what management communication is appropriate for each generation?"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Baby boomers, Generation X, <em>millennials<\/em>, <em>digital natives<\/em>Today, four generations coexist within our organizations! A true asset for companies, it is also a real challenge for managers who must adapt their communication and get juniors and seniors to work together, whose reference points, work styles, aspirations, and motivational levers seem very different.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>intergenerational management<\/strong>, which defines itself as the mentoring of people of different generations, requires overcoming stereotypes and implementing some levers and good practices to <strong>turning this generational diversity into a genuine heterogeneous and complementary force<\/strong> serving the collective performance.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"400\" src=\"https:\/\/www.talenco.com\/wp-content\/uploads\/2023\/07\/bann-duo-generations-1920x400-1.jpg\" alt=\"\" class=\"wp-image-23465\" srcset=\"https:\/\/www.talenco.com\/wp-content\/uploads\/2023\/07\/bann-duo-generations-1920x400-1.jpg 1920w, https:\/\/www.talenco.com\/wp-content\/uploads\/2023\/07\/bann-duo-generations-1920x400-1-300x63.jpg 300w, https:\/\/www.talenco.com\/wp-content\/uploads\/2023\/07\/bann-duo-generations-1920x400-1-1024x213.jpg 1024w, https:\/\/www.talenco.com\/wp-content\/uploads\/2023\/07\/bann-duo-generations-1920x400-1-768x160.jpg 768w, https:\/\/www.talenco.com\/wp-content\/uploads\/2023\/07\/bann-duo-generations-1920x400-1-1536x320.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><a id=\"generations\"><\/a>Four generations of employees have worked at the company, from manager to employee<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While far from wanting to box employees into categories, it is nevertheless enlightening to <strong>depicting the major trends, behaviors, and expectations of successive generations<\/strong> who collaborate today. Of course, these are rather caricatural characteristics\u2026 but since they are often cited as a reference to mark the developments of society, here is a brief description.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The Baby Boomers (1946-1964)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">While the first \u00abboomers\u00bb born after the Second World War are almost all retired, there are still a number of active individuals born in the late 1950s or early 1960s. The baby boom generation is marked by prosperity, full employment, optimism, <strong>the sense of belonging to the company<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Generation X (1965-1979)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The employees of the X generation have already lived a good part of their careers and have experienced many changes in the world of work (digital transformation, <a href=\"https:\/\/www.talenco.com\/en\/publications\/articles-interviews\/management-participatif-collaboratif-intelligence-collective-equipe\/\">participatory management<\/a>, the first social networks such as Facebook, YouTube, LinkedIn). They generally search for <strong>a balance between professional and personal life<\/strong>, They find fulfillment in their work, remain open to change and challenges, and continue to learn and grow*.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The Y generation or <em>millennials<\/em> (1980-1994)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Millennials work more collaboratively since the beginning of their working life and want their opinions to be taken into account in management decisions. Comfortable with digital and participatory tools, they seek <strong>pleasure in work, a stimulating job, a fast pace and quick results<\/strong>. Like the previous generation, they are familiar with the first social media platforms, but also with more recent networks such as Twitter, Instagram, Pinterest...<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Generation Z or <em>digital natives<\/em> (1995-2009)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <em>digital natives<\/em> They were born in a digital environment and have developed learning mechanisms with digital technology. They live in the age of the <a href=\"https:\/\/www.talenco.com\/en\/publications\/articles-interviews\/conseils-management-agilite-manager-agile\/\">Agile management<\/a> and collaborative, quick to value feedback and the right to make mistakes. They advocate for well-being at work and a crucial balance between personal and professional life*. <strong>Flexibility, a need for meaning and personal fulfillment<\/strong> are conditions <em>sine qua non<\/em> of their well-being. They are daily consumers of social media, especially Snapchat, TikTok, Twitch\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>As for the Alpha generation (born after 2010), managers still have a few more years to prepare for their arrival!<\/em>\u00a0 <a id=\"cliches\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Between young people and seniors: intergenerational management in the face of stereotypes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00ab <em>Young people do everything through their screens and do not want any constraints. Seniors do not want to change their work habits and have difficulty integrating the new trends.<\/em> \u00bb\u2026<br\/>If we stick to these stereotypes, in fact, it seems difficult to get several generations working together because\u2019<strong>On the surface, they don\u2019t understand each other, don\u2019t share the same values, the same cultural references, the same aspirations.<\/strong>, etc.<\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\"><div class=\"wp-block-media-text__content\">\n\n<p class=\"wp-block-paragraph\">For <a href=\"https:\/\/www.linkedin.com\/in\/anne-clotteau\/\" rel=\"noopener\" target=\"_blank\">Anne Clotteau<\/a>, expert in management and consultant for talenco, \u00ab <em>This is the first time so many different generations have come together in the same company and therefore in the same teams to manage them! Each generation thinks that the one at the top is too rigid and the one at the bottom too uncontrollable.<\/em> \u00bb (find his testimony in our <a href=\"https:\/\/www.talenco.com\/en\/publications\/webinars-events\/webinaire-rh-managers-collaborateurs-demission-engagement\/\">Webinar on the great resignation<\/a>).<\/p>\n\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.talenco.com\/wp-content\/uploads\/2022\/12\/anne-clotteau-experte.png\" alt=\"\" class=\"wp-image-21997 size-full\"\/><\/figure><\/div>\n\n\n\n<p class=\"c-content__highlight wp-block-paragraph\">Instinctively, our perceptual biases lead us to stigmatize these \u00abnew generations\u00bb when in reality, these \u00abnew\u00bb needs resonate in all generations, young and not so young. The liberation of the voice of employees in the workplace has thus enabled ALL generations to agree on these unspoken needs\u2026 and which are now important for everyone!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As a manager, it is important to <strong>take into account the variety of existing profiles in its team<\/strong> in order to best adapt its messages and to ensure that all team members are well integrated and aligned on a regular basis. Two essential questions to ask yourself to succeed in intergenerational management:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>How <strong>overcoming generational prejudices to communicate in an inclusive way to all members of the team<\/strong> ?<\/li>\n\n\n<li>How <strong>to make respect for the balance and the needs of each individual coincide with the performance of the team and the company<\/strong>\u00a0?<a id=\"communication\"><\/a><\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Managerial communication, an individual approach rather than a generational one<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The IBM study \u00ab\u00a0<a href=\"https:\/\/static1.squarespace.com\/static\/5683e31bc21b868c6d3b8f64\/t\/6238d5393892f90a892d55f7\/1647891828064\/Generational-Differences-at-Work-Are-Much-Ado-About-Very-Little-PDF.pdf\" rel=\"noopener\" target=\"_blank\">Generational differences at work<\/a>\u00ab** On aspirations and motivations at work between generations shows that one cannot detect a significant difference between the Y generation and previous generations regarding, for example, job satisfaction or what an applicant is looking for in a potential company.<\/p>\n\n\n\n<p class=\"c-content__framed wp-block-paragraph\">One of the study\u2019s lessons is that <strong>We should first think in terms of individuals and not in terms of groups<\/strong>. To be a good manager, it is essential to <strong>Breaking free from generational prejudices<\/strong>, To observe, to listen and to <strong>have a good understanding of each employee<\/strong>, His personality, temperament, and intrinsic motivations to find the right levers and adapt his communication to each individual.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As for Generation Z, a majority of them want more benevolent management. <a href=\"https:\/\/www.edhec.edu\/sites\/default\/files\/ckeditor-inlines\/newgen_for_good_comment_les_jeunes_veulent_transformer_lentreprise.pdf\" rel=\"noopener\" target=\"_blank\">the study \u00ab NewGen for Good \u00bb<\/a> led by EDHEC in 2019 (the individual approach naturally being involved).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Knowing every member of his team allows the manager to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>to ensure that we are understood and therefore aim for greater efficiency, performance and commitment,<\/li>\n\n\n<li>contribute to better team cohesion and <strong>the alignment of all in respect of each individual\u2019s uniqueness<\/strong>,<\/li>\n\n\n<li>if applicable, <strong>Capitalizing on differences between generations and the complementarity of profiles to develop solidarity<\/strong> (this is the case, for example, for the <a href=\"https:\/\/www.talenco.com\/en\/training\/pedagogical-solutions\/coaching-mentorat\/\">Reverse Mentoring<\/a> where the <em>digital natives<\/em> they will accompany senior profiles to develop their digital skills).<a id=\"outils\"><\/a><\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What tools and methods to adapt management communication to all generations?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As mentioned just now, adapting management communication to all employees involves first of all <strong>better understand the personality and intrinsic motivations of each person<\/strong>. Among the methods that can help managers, here are three approaches that have been tested and approved by talenco!  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The Moving Motivators<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The card game <a href=\"https:\/\/management30.com\/practice\/moving-motivators\/\" rel=\"noopener\" target=\"_blank\">Moving Motivators<\/a> is a tool derived from Management 3.0\u00ae that allows you to explore <strong>the intrinsic motivations of each person<\/strong> and the impact that a decision or organizational change can have on their motivation.<br\/>Based on the needs of each employee, the manager can use various motivational levers among the ten proposed (curiosity, expertise, autonomy, recognition, framework\u2026).<\/p>\n\n\n\n<p class=\"c-content__highlight wp-block-paragraph\">By knowing his own intrinsic motivations as well as those of his employees, the manager is able to individualize the relationship with each member of the team and optimize each individual\u2019s commitment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The DISC method<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The method <a href=\"https:\/\/profil4.com\/documentation\" rel=\"noopener\" target=\"_blank\">DISC<\/a>\u00a0is an individual assessment tool theorized in 1928 and since then developed into many versions. It is a <strong>Reading grid of human behaviors and communication<\/strong> which, through four major profiles (dominant, influential, stable, and conscientious), allows us to discern each person's temperament.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the professional context, the DISC test can be used by managers to better understand the profiles of their employees in order to improve communication, productivity, and team relationships.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"750\" height=\"500\" src=\"https:\/\/www.talenco.com\/wp-content\/uploads\/2023\/07\/roue-detaillee-picto-02_750x500.png\" alt=\"DISC method\" class=\"wp-image-23476\" srcset=\"https:\/\/www.talenco.com\/wp-content\/uploads\/2023\/07\/roue-detaillee-picto-02_750x500.png 750w, https:\/\/www.talenco.com\/wp-content\/uploads\/2023\/07\/roue-detaillee-picto-02_750x500-300x200.png 300w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/><figcaption class=\"wp-element-caption\">The DISC method illustrated by Profile 4 \u00a9 ICAUDA<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">The practice of <em>feedback<\/em><\/h3>\n\n\n\n<p class=\"c-content__framed wp-block-paragraph\">While the above tools facilitate understanding of each employee's expectations in order to better adapt their communication, <strong>It is also essential that the manager establishes sharing rituals with his team.<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On this occasion, the practice of <em><a href=\"https:\/\/www.talenco.com\/en\/publications\/articles-interviews\/company-feedback-culture-manager-employee-communication\/\">feedback<\/a><\/em> It allows the manager to assess actions or behaviors that have a positive or negative impact on the team\u2019s and the company\u2019s results, in order to support individual and collective progress.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As for the employees \u2013 especially the younger generations \u2013 whose autonomy increases as working methods evolve, they are increasingly demanding of their employers. <em>feedback<\/em> regular \u2013 both from their manager and from their peers \u2013, <strong>recognition being a powerful motivator<\/strong>.<a id=\"talents\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Talents in all generations... and managers to train<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As you have probably noticed, the real issue for managers is not adapting to new or older generations but to the <strong>different profiles of his team<\/strong>, In a proactive and continuous manner to ensure effective and engaging communication.<\/p>\n\n\n\n<p class=\"c-content__highlight wp-block-paragraph\">But, <strong>Talents are everywhere, in all generations<\/strong>, Whether it\u2019s offering technical expertise, managing a team, or even participating in a <a href=\"https:\/\/www.talenco.com\/en\/publications\/articles-interviews\/shadow-comex-une-innovation-qui-sort-de-lombre\/\">shadow comex<\/a>\u2026 Intergenerational management then involves extracting the best from each profile, young or not, in the service of the collective.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u00abIn well-born souls, value does not depend on the number of years.\u00bb<\/p>\n<\/blockquote>\n\n\n\n<p class=\"c-content__cite c-cite wp-block-paragraph\"><strong>Pierre Corneille<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yet, <strong>There are still stereotypes about generational differences<\/strong>\u2026 As the saying goes <a href=\"https:\/\/www.linkedin.com\/in\/cyrillechaudoit\/\" rel=\"noopener\" target=\"_blank\">Cyrille Chaudoit<\/a>, Co-founder of talenco, interviewed by <a href=\"https:\/\/www.lesechos.fr\/industrie-services\/conso-distribution\/pourquoi-leroy-merlin-fait-figure-dexception-en-nommant-une-jeune-dirigeante-de-28-ans-1943749\" rel=\"noopener\" target=\"_blank\">Les Echos<\/a>, \u00ab <em>The appointment of Agathe Monpays, 28 years old, as head of the Leroy Merlin France group is a perfect illustration of a certain managerial courage in the face of the market<\/em> \u00bb.<\/p>\n\n\n\n<div class=\"tc-embed\"><iframe src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:share:7062427791383785472\" height=\"1058\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Integrated post\"><\/iframe><\/div>\n\n\n\n<p class=\"c-content__cite c-cite wp-block-paragraph\"><strong>Ultimately, the real challenge surrounding intergenerational management is to give all managers, both young and senior, the means to undergo training in self-knowledge and other skills. This is a bold management move in some companies, but essential to enable managers to better support each talent \u2013 regardless of age \u2013 and adapt communication to the profiles rather than the years of experience!<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group tc-download is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"600\" src=\"https:\/\/www.talenco.com\/wp-content\/uploads\/2018\/12\/visuel-atelier-managers-900x600-1.jpg\" alt=\"Management workshop\" class=\"wp-image-19893\" srcset=\"https:\/\/www.talenco.com\/wp-content\/uploads\/2018\/12\/visuel-atelier-managers-900x600-1.jpg 900w, https:\/\/www.talenco.com\/wp-content\/uploads\/2018\/12\/visuel-atelier-managers-900x600-1-300x200.jpg 300w, https:\/\/www.talenco.com\/wp-content\/uploads\/2018\/12\/visuel-atelier-managers-900x600-1-768x512.jpg 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n<p class=\"tc-download__suptitle wp-block-paragraph\">Management training<\/p>\n\n\n<h3 class=\"wp-block-heading\">Courses dedicated to managers to engage the teams<\/h3>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.talenco.com\/en\/training\/management-leadership\/\">Learn more<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n\n<p class=\"c-content__legend wp-block-paragraph\">* Source <a href=\"https:\/\/www.barometrerh.com\/blog-rh\/gestion-du-temps-au-travail-les-attentes-des-generations-y-et-z\/\" rel=\"noopener\" target=\"_blank\">Barom\u00e8tre RH by Kelio<\/a>\n<p>** IBM study \u00abGenerational Differences at Work Are Much Ado About Very Little\u00bb (2015)<\/p><\/p>","protected":false},"excerpt":{"rendered":"<p>Bien communiquer, un enjeu de g\u00e9n\u00e9ration&#8230; ou de profil des collaborateurs ?<\/p>","protected":false},"author":11,"featured_media":23508,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[104],"tags":[100],"case_study_category":[],"thematique-publication":[121],"class_list":["post-23426","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-interviews","tag-old","thematique-publication-pratiques-manageriales"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/posts\/23426","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/comments?post=23426"}],"version-history":[{"count":0,"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/posts\/23426\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/media\/23508"}],"wp:attachment":[{"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/media?parent=23426"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/categories?post=23426"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/tags?post=23426"},{"taxonomy":"case_study_category","embeddable":true,"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/case_study_category?post=23426"},{"taxonomy":"thematique-publication","embeddable":true,"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/thematique-publication?post=23426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}