{"id":15033,"date":"2021-05-26T08:00:48","date_gmt":"2021-05-26T07:00:48","guid":{"rendered":"https:\/\/www.talenco.com\/feed?post_id=15033"},"modified":"2026-10-26T17:26:53","modified_gmt":"2026-10-26T16:26:53","slug":"hybrid-management-of-teleworking-teams-video-testimony-by-keolis-transport","status":"publish","type":"post","link":"https:\/\/www.talenco.com\/en\/publications\/videos-podcasts\/management-hybride-equipes-teletravail-temoignage-video-keolis-transport\/","title":{"rendered":"Remote work and hybrid management: video testimonial from Keolis"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>How to effectively manage teams that alternate between teleworking and in-person attendance? This remote management in a \u00abhybrid\u00bb mode requires specific skills that will become indispensable in 2021.\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/clara-jakubik-1273811\/\" rel=\"noopener\" target=\"_blank\">Clara Jakubik<\/a>, Director of Training and Competence Development at <a href=\"https:\/\/www.keolis.com\" rel=\"noopener\" target=\"_blank\">Keolis<\/a>, We present his video testimony on the hybrid management training deployed talenco by this major player in the transport sector (interviews conducted in April 2021).<\/strong><\/p>\n\n\n\n<div class=\"tc-embed\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/INDVmnXOE9c?enablejsapi=1&#038;si=j64pVzOoHsOs8Cje\" title=\"Keolis testimonial\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div>\n\n\n\n<p class=\"c-content__cite c-cite wp-block-paragraph\"><strong>Cyrille Chaudoit: <\/strong><em><strong>What is the origin of the choice of this training method?<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Clara Jakubik: We launched this <a href=\"https:\/\/www.talenco.com\/en\/solutions\/management-animation-equipe-a-distance\/\">distance management training<\/a> because following the Covid situation, we had to quickly implement teleworking \u2013 even at 100% % during the first lockdown. Then, in the summer of 2020, <strong>We switched to a model that we called \u00abhybrid\u00bb<\/strong> with some people coming in person and others staying in telework.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In any case, we have problems today regarding <a href=\"https:\/\/www.talenco.com\/en\/publications\/videos-podcasts\/video-management-tips-for-remote-team-leaders\/\">remote management<\/a> with teams that are no longer seen on a daily basis as they were before.<\/p>\n\n\n\n<p class=\"c-content__cite c-cite wp-block-paragraph\"><strong>CC: <\/strong><em><strong>More specifically, what were your expectations for such a program?<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CJ: The main expectations were to discover the tools of remote management, how to run a team while working from home, and how to do <em>feedback<\/em>, How do you keep teams motivated, how do you continue collaboration and teamwork, and how do you monitor activity as a manager, from a management perspective? <em>reporting<\/em>, KPIs...<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We also had expectations regarding the entire management that a manager can perform, because, from a distance, it becomes more complex. We expected <strong>tools, good practices, but also the sharing of experiences<\/strong> around this topic.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"400\" src=\"https:\/\/www.talenco.com\/wp-content\/uploads\/2021\/05\/bann-femme-teletravail-1920x400-1.jpg\" alt=\"\" class=\"wp-image-15051\" srcset=\"https:\/\/www.talenco.com\/wp-content\/uploads\/2021\/05\/bann-femme-teletravail-1920x400-1.jpg 1920w, https:\/\/www.talenco.com\/wp-content\/uploads\/2021\/05\/bann-femme-teletravail-1920x400-1-300x63.jpg 300w, https:\/\/www.talenco.com\/wp-content\/uploads\/2021\/05\/bann-femme-teletravail-1920x400-1-1024x213.jpg 1024w, https:\/\/www.talenco.com\/wp-content\/uploads\/2021\/05\/bann-femme-teletravail-1920x400-1-768x160.jpg 768w, https:\/\/www.talenco.com\/wp-content\/uploads\/2021\/05\/bann-femme-teletravail-1920x400-1-1536x320.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<p class=\"c-content__cite c-cite wp-block-paragraph\"><strong>CC: <\/strong><em><strong>Why have you chosen talenco to accompany us on this topic?<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CJ: We chose talenco it for two main reasons. The first was that it was <strong>The format of the device and the approach<\/strong> : an hour-long webinar, then a series of virtual classes. It was a 3x2h virtual classroom setup for fairly small groups of 10 to 15 managers, allowing for sharing, exchange, and expressing their difficulties, and leaving with quite concrete tools, <strong>very operational things that can be implemented quickly<\/strong>. Moreover, the fact that this format is short (2 hours) makes it easier to integrate into a manager\u2019s schedule.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The second reason for choosing Talenco, is <strong>the quality of the participants<\/strong>. When we met your teams talenco and the trainer who was going to lead these training sessions, we found that she was of excellent level, that she had a <em>background<\/em> who really met our expectations, that she also had the energy to lead these training sessions, because in a virtual classroom it\u2019s not that simple.<\/p>\n\n\n\n<p class=\"c-content__cite c-cite wp-block-paragraph\"><strong>CC: <\/strong><em><strong>Following the implementation of this measure, what were the returns and <\/strong><\/em><strong>feedback<\/strong><em><strong> ?<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CJ: <strong>We have had a very strong enthusiasm for this training<\/strong> which surprised us a lot, since in our country there is no very developed training culture. We promoted this training via email, with simple communication, and we had a huge number of signups\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <em>feedback<\/em> They were very positive from the perspective of the people who participated. <strong>We have received very positive feedback, excellent satisfaction rates, and above all employees who have recommended the training to other colleagues.<\/strong>, And that\u2019s how we have a very high demand for this training. We had to schedule new sessions!<\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\"><div class=\"wp-block-media-text__content\">\n\n<p class=\"tc-media__legend wp-block-paragraph\"><em>Clara Jakubik, Director of Training and Competence Development<\/em><\/p>\n\n\n<p class=\"c-content__cite c-cite wp-block-paragraph\"><strong>CC: <\/strong><em><strong>In your opinion, what is the strength of this training program?<\/strong><\/em><\/p>\n\n\n<p class=\"wp-block-paragraph\">CJ: In my opinion, <strong>The greatest strength of this training is the sharing of the experiences of managers<\/strong>, The fact that they have the opportunity to explain concrete cases and that we can discuss together how to manage such or such a problem.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Furthermore, it is extremely practical, and the person leaves with an action plan and things they can implement quite easily.<\/p>\n\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"508\" height=\"508\" src=\"https:\/\/www.talenco.com\/wp-content\/uploads\/2021\/05\/clara-jakubik.jpg\" alt=\"Clara Jakubik (Keolis)\" class=\"wp-image-15049 size-full\" srcset=\"https:\/\/www.talenco.com\/wp-content\/uploads\/2021\/05\/clara-jakubik.jpg 508w, https:\/\/www.talenco.com\/wp-content\/uploads\/2021\/05\/clara-jakubik-300x300.jpg 300w, https:\/\/www.talenco.com\/wp-content\/uploads\/2021\/05\/clara-jakubik-150x150.jpg 150w\" sizes=\"(max-width: 508px) 100vw, 508px\" \/><\/figure><\/div>\n\n\n\n<p class=\"c-content__cite c-cite wp-block-paragraph\"><strong>CC: <\/strong><em><strong>Do you see any improvement points to suggest?<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CJ: What I see here, in retrospect, is that <strong>Two hours pass very quickly<\/strong>, Especially in the first sessions, when you have to go through a group formation process to create a group. That can be quite frustrating. So, in retrospect, I would definitely try a format of about three hours, so 2\u00d73 hours instead of 3\u00d72 hours.<\/p>\n\n\n\n<p class=\"c-content__cite c-cite wp-block-paragraph\"><strong>CC: <\/strong><em><strong>Would you recommend this training to others? <a href=\"https:\/\/www.talenco.com\/en\/publications\/articles-interviews\/hybridation-mode-travail-equipe-management-hybride\/\">hybrid management<\/a> ?<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CJ: This is a training I would strongly recommend to other colleagues in positions similar to mine. Moreover, for the record, it was a colleague, the training director, who recommended that I work with you! \u263a<\/p>\n\n\n\n<p class=\"c-content__cite c-cite wp-block-paragraph\"><strong>CC: <\/strong><em><strong>In conclusion, how do you see the years ahead in terms of the \u00abfuture of work\u00bb?<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CJ: It is obvious that we are not going to go back to what we were before. I think in particular that teleworking for office-based activities will continue. <strong>This requires companies to consider the topic in its entirety.<\/strong>, Including the local aspects, the organization of meetings, dedicated rooms, etc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We had to learn to work collaboratively, much more than we did before, using and training in collaborative and remote tools.\u00a0<strong>It is clear that skills must evolve very quickly.<\/strong> You need to have very strong agility, and HR needs to be there to support you and ensure that everyone stays on track, if I can use an analogy in our fields\u2026<\/p>\n\n\n\n<div class=\"wp-block-group tc-session is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<h3 class=\"wp-block-heading\">Short training course \u00abHybrid Team Management\u00bb<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Methods and tools for reengaging hybrid teams<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.talenco.com\/en\/formations-professionnelles\/formations-a-distance\/formation-management-manager-equipe-travail-hybride\/\">Discover the program<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-group tc-case-studies is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group tc-case is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<h3 class=\"wp-block-heading\">Case study: Adapting management and team-building practices to hybrid work<\/h3>\n\n\n<p class=\"wp-block-paragraph\">In a context of hybridization of work modes between face-to-face and remote work, talenco Keolis trained managers in new practices in management and team leadership in a hybrid mode.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.talenco.com\/en\/publications\/customer-cases\/keolis-industrie-transport-management-hybride\/\">Read the customer case<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Interview with Clara Jakubik, Director of Training and Competence Development, about our distance learning course on hybrid management<\/p>","protected":false},"author":11,"featured_media":15065,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[103],"tags":[100],"case_study_category":[],"thematique-publication":[121],"class_list":["post-15033","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-videos-podcasts","tag-old","thematique-publication-pratiques-manageriales"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/posts\/15033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/comments?post=15033"}],"version-history":[{"count":0,"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/posts\/15033\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/media\/15065"}],"wp:attachment":[{"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/media?parent=15033"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/categories?post=15033"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/tags?post=15033"},{"taxonomy":"case_study_category","embeddable":true,"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/case_study_category?post=15033"},{"taxonomy":"thematique-publication","embeddable":true,"href":"https:\/\/www.talenco.com\/en\/wp-json\/wp\/v2\/thematique-publication?post=15033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}